Terms and Conditions
Man and a Van Canary Wharf Terms and Conditions
These Terms and Conditions set out the basis on which Man and a Van Canary Wharf provides removal, transport and related services within the United Kingdom. By making a booking, using our services, or allowing work to commence, you agree to be bound by these Terms and Conditions.
1. Definitions
1.1 "Company", "we", "us" and "our" refer to Man and a Van Canary Wharf, the provider of removal and associated services.
1.2 "Customer", "you" and "your" refer to the person, firm or organisation requesting or using our services.
1.3 "Services" means any removal, collection, delivery, packing, loading, unloading, transport, storage or related service supplied by us.
1.4 "Vehicle" means any van or other vehicle used by us to carry out the Services.
1.5 "Goods" means any items, belongings, furniture, equipment or materials which are the subject of the Services.
1.6 "Service area" means the geographical area in which we operate, including Canary Wharf and surrounding locations, as determined by us from time to time.
2. Scope of Services
2.1 We provide man and van services, including domestic and commercial removals, small moves, collections, deliveries and related tasks. The exact scope of your service will be as agreed at the time of booking.
2.2 We reserve the right to refuse to carry any Goods which we reasonably consider to be dangerous, illegal, unsuitable for transport, inadequately packed, or which may cause damage to the Vehicle, to other Goods or to persons.
2.3 We do not provide specialist removal of high-value, fragile or unusual items such as fine art, antiques, pianos or heavy machinery unless expressly agreed in writing in advance. Additional charges, conditions and insurance arrangements may apply.
3. Booking Process
3.1 Bookings may be made by the Customer via our accepted communication channels as notified from time to time. All bookings are subject to availability and confirmation by us.
3.2 When making a booking, you must provide accurate and complete information, including but not limited to:
a) Collection and delivery addresses within our service area or as otherwise agreed.
b) Access details, including floor levels, lifts, parking restrictions, congestion charges, tolls or permits required.
c) A clear description and approximate volume or list of Goods to be moved.
d) Any special handling requirements or fragile items.
e) Preferred date and time for the Services.
3.3 We will provide an estimate or quotation based on the information you supply. Any quote is given in good faith but does not become binding until we confirm the booking.
3.4 If the information you provided is incomplete, inaccurate or changes prior to the move, we reserve the right to adjust the price, amend the Services or, in serious cases, cancel the booking. Additional charges may apply for extra items, delays or unforeseen difficulties.
4. Pricing and Payments
4.1 Our charges may be calculated on an hourly rate, fixed price, or a combination of both, as agreed at the time of booking.
4.2 Unless stated otherwise, quoted prices do not include parking fees, tolls, congestion charges, fines or other third-party fees incurred in performing the Services. These will be added to your final bill where applicable.
4.3 We may require a deposit to secure your booking. The amount and due date of the deposit will be communicated at the time of booking. Your booking is not confirmed until the deposit has been received where required.
4.4 Unless agreed otherwise, all balances are payable immediately upon completion of the Services. We reserve the right to require full payment in advance for certain jobs or for Customers with no previous payment history.
4.5 Accepted payment methods will be specified by us from time to time. You must ensure that funds are available and that any cards or accounts used for payment are valid and authorised.
4.6 Any overdue amounts will accrue interest at the statutory rate applicable to commercial debts, from the due date until payment in full is received, together with any reasonable costs of collection.
5. Cancellations, Rescheduling and Delays
5.1 If you wish to cancel or reschedule your booking, you must notify us as soon as reasonably possible.
5.2 We operate the following standard cancellation charges, unless otherwise agreed in writing:
a) More than 72 hours before the scheduled start time: no cancellation fee and any deposit may be refunded or transferred at our discretion.
b) Between 24 and 72 hours before the scheduled start time: up to 50 percent of the quoted price or deposit may be retained as a cancellation fee.
c) Less than 24 hours before the scheduled start time or failure to be available at the agreed time: up to 100 percent of the quoted price may be charged.
5.3 Requests to reschedule will be treated on a case-by-case basis and are subject to availability. We may charge a reasonable rescheduling fee, particularly for late changes.
5.4 While we will use reasonable efforts to arrive at the agreed time, all times are estimates and may be affected by traffic, weather, emergencies, road closures or other circumstances beyond our control. We will not be liable for any loss or costs arising from delays that are outside our reasonable control.
5.5 If we are unable to attend or complete the Services due to events beyond our control, we will inform you as soon as reasonably possible and either rearrange the job or cancel it and refund any pre-paid amount, where no Services have been provided. This will be your sole remedy in such circumstances.
6. Customer Responsibilities
6.1 You are responsible for:
a) Ensuring that you or an authorised representative is present at the collection and delivery addresses throughout the move.
b) Providing safe and appropriate access to the premises, including arranging any necessary parking permits or permissions.
c) Ensuring that Goods are securely and suitably packed, unless we have agreed to provide packing services.
d) Disconnecting and preparing appliances, electronics and other equipment prior to the move, unless otherwise agreed.
e) Complying with all relevant laws and regulations relating to the Goods and the premises.
6.2 You warrant that all Goods are your property or that you have the full authority of the owner to enter into this agreement and to allow us to carry out the Services.
6.3 You must not request that we carry or dispose of any items that are prohibited by law, hazardous, inflammable, explosive, toxic, or otherwise unsafe.
7. Our Responsibilities and Liability
7.1 We will exercise reasonable care and skill in providing the Services. Our liability is subject to the limitations set out in this section.
7.2 We will not be liable for loss or damage arising from:
a) Your failure to pack Goods properly, unless we have packed them.
b) Normal wear and tear, scratching, scuffing or minor cosmetic damage.
c) Goods that are inherently defective, fragile or unsuitable for transport.
d) Dismantling or reassembly of furniture or appliances carried out at your request, unless caused by our negligence.
e) Acts or omissions of third parties who are not our employees or subcontractors.
f) Circumstances beyond our reasonable control, including accidents, adverse weather or traffic conditions.
7.3 We shall not be liable for any indirect, consequential or special losses, including loss of profit, loss of business, loss of opportunity or loss of anticipated savings.
7.4 Our total aggregate liability for loss of or damage to Goods, whether arising in contract, tort or otherwise, shall be limited to the lower of:
a) The cost value of the damaged or lost Goods at the time of the incident; or
b) A fixed monetary cap per job, as notified by us from time to time and available upon request.
7.5 Nothing in these Terms and Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot lawfully be excluded or limited under applicable law.
7.6 You must inspect the Goods and premises as soon as reasonably possible after completion of the Services. Any claims for loss or damage must be notified to us in writing within 48 hours of completion, together with reasonable evidence of the alleged loss or damage. We may reject claims made outside this period.
8. Waste, Disposal and Environmental Regulations
8.1 We are a removal and transport service and do not operate as a licensed waste carrier unless expressly stated. We will not remove or dispose of waste, rubbish or unwanted items except where specifically agreed in advance and where this is compliant with current waste regulations.
8.2 You must not request that we remove or dispose of hazardous, clinical, chemical or other controlled waste. Such items must be handled by an appropriately licensed service provider.
8.3 Where we agree to transport items for disposal or recycling, you confirm that you have the legal right to dispose of those items and that they are not hazardous or prohibited.
8.4 We will only dispose of items at authorised facilities in accordance with applicable environmental and waste legislation. Additional charges may apply for disposal services, which will be notified to you in advance where possible.
8.5 If we incur any fines, penalties, charges or costs as a result of your instructions regarding waste or disposal, or due to the nature or condition of the Goods you provide, you agree to indemnify us in full for all such amounts.
9. Insurance
9.1 We maintain insurance cover appropriate to our business, subject to the terms, conditions and exclusions of the relevant policy or policies.
9.2 Our insurance does not replace your own contents or business insurance. You are strongly advised to ensure that you have adequate cover in place for your Goods during removal and transit.
9.3 Any claim that may involve our insurance must be notified to us as soon as reasonably practicable and in any event within the time limits stated in these Terms and Conditions. We will not be responsible for any refusal of cover by our insurers where you have failed to comply with these requirements.
10. Parking, Access and Charges
10.1 You are responsible for arranging suitable parking for the Vehicle at both collection and delivery locations. This includes obtaining any permits, permissions or authorisations required.
10.2 Any parking charges, penalty charge notices, clamping or towing costs incurred as a result of inadequate parking arrangements or restrictions at your chosen addresses may be charged to you in full.
10.3 You must ensure that access routes, doorways, stairwells and lifts are safe, clear and suitable for moving the Goods. We are not responsible for any damage caused where access is restricted or where you insist that we proceed despite our advice.
11. Complaints and Dispute Resolution
11.1 If you have any concerns or complaints about our Services, you should raise them with us as soon as possible, preferably on the day of the move so that we have an opportunity to address the issue immediately.
11.2 If a complaint cannot be resolved informally on the day, you should submit details in writing, setting out the nature of the complaint, relevant dates, locations and any supporting evidence.
11.3 We will investigate complaints in a fair and timely manner and will aim to respond within a reasonable period. Our decision will take into account these Terms and Conditions and any applicable law.
12. Data Protection and Privacy
12.1 We will collect and process personal information necessary to manage your booking, provide the Services and handle payments, queries and complaints.
12.2 We will take reasonable steps to keep your personal data secure and will only share it with third parties where required to perform the Services, comply with the law or with your consent.
12.3 By using our Services, you consent to the collection and use of your personal information in accordance with this clause and any privacy information we may provide separately.
13. Variation of Terms
13.1 We reserve the right to amend or update these Terms and Conditions from time to time. Any changes will take effect for new bookings from the date they are published or otherwise communicated.
13.2 The Terms and Conditions in force at the time of your booking will apply to that booking, unless we agree otherwise in writing.
14. Governing Law and Jurisdiction
14.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
14.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services, including any non-contractual disputes or claims.
15. General Provisions
15.1 If any provision of these Terms and Conditions is found to be invalid, illegal or unenforceable by a court of competent jurisdiction, that provision shall be deemed deleted, but such deletion shall not affect the validity and enforceability of the remaining provisions.
15.2 No failure or delay by us in exercising any right or remedy under these Terms and Conditions shall operate as a waiver of that or any other right or remedy.
15.3 You may not assign or transfer any of your rights or obligations under these Terms and Conditions without our prior written consent. We may assign or subcontract our rights and obligations without your consent, provided that this does not reduce the level of service you receive.
15.4 These Terms and Conditions constitute the entire agreement between you and us in relation to the Services and supersede any prior discussions, correspondence or understandings relating to the subject matter.
