Privacy Policy
Man and a Van Canary Wharf Privacy Policy
This Privacy Policy explains how Man and a Van Canary Wharf collects, uses, stores and protects personal data for all customers and prospective customers located in the Canary Wharf area. It is intended to comply with the UK General Data Protection Regulation and the Data Protection Act 2018. By using our services, requesting a quotation, or otherwise interacting with us, you acknowledge that you have read and understood this Privacy Policy.
Scope and Data Controller
This Privacy Policy applies to all Man and a Van Canary Wharf customers and enquirers in the Canary Wharf area, including those who contact us for quotations, bookings, or follow-up queries. Man and a Van Canary Wharf is the data controller in respect of the personal data that we collect and process in connection with our services.
Personal Data We Collect
We collect and process personal data that is necessary to deliver our man and van services, manage our relationship with you, and meet our legal and contractual obligations. The types of personal data we may collect include:
Your full name and contact details, such as your postal address, area, and general location information.
Collection and delivery addresses for moves, including access details, property type and any relevant instructions you provide.
Booking information, such as dates and times of moves, the type and volume of items to be moved, and specific service requirements.
Payment-related details as necessary to process your payment. We do not store full card details where payment is taken through third party secure payment processors.
Communications and correspondence with you, including information you provide by phone or in writing when you ask questions, provide feedback or make a complaint.
Operational information related to your booking, such as job notes, vehicle allocation, and driver instructions.
How We Collect Personal Data
We collect personal data directly from you when you contact us to request a quotation, make a booking, ask a question, or otherwise communicate with us. This may occur via telephone, online forms, or in person. We may also receive certain information relating to your booking or payment from third party service providers acting on our behalf, such as payment processors or booking platforms.
Lawful Basis for Processing
We process your personal data only where we have a lawful basis to do so under data protection law. The main lawful bases we rely on are:
Contract. We process personal data to enter into and perform our contract with you, including taking bookings, providing removal and transport services, managing your move, and handling associated payments and communications.
Legal obligation. We may process certain information where necessary to meet our legal obligations, such as accounting, tax, insurance and record-keeping requirements, or to respond to lawful requests from authorities.
Legitimate interests. We process personal data for our legitimate business interests, such as improving our services, managing our operations, ensuring the safety and security of our staff and customers, handling queries and complaints, and preventing fraud, provided that these interests are not overridden by your rights and interests.
Consent. In limited cases, we may rely on your consent, for example, if we wish to send you certain types of optional marketing communications. Where we rely on consent, you can withdraw this at any time.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide our man and van services in the Canary Wharf area, including planning and carrying out moves, loading and unloading items, and coordinating routes and timings.
To create, confirm and manage bookings and quotations, including any subsequent changes or cancellations you request.
To process payments and issue invoices and receipts.
To communicate with you about your booking, including sending confirmations, updates, and responding to your questions or concerns.
To manage our customer relationships, including handling feedback, complaints and claims.
To maintain internal records, such as for accounting, auditing and operational management.
To improve our services, including reviewing job data and customer interactions to help refine our processes.
To comply with legal and regulatory obligations and cooperate with regulators, law enforcement and other authorities where required.
Data Sharing and Processors
We may share your personal data with trusted third parties that provide services to us as data processors. These third parties process data on our behalf and only in accordance with our instructions. They are required to keep your data secure and to use it only for the specific purposes agreed with us. Typical examples of such processors include:
Payment processing providers that handle card or electronic payments.
Accounting and bookkeeping service providers that assist us with financial records.
IT and hosting providers that support our systems and data storage.
In some cases, we may also share data with other independent data controllers where necessary, for example with insurers, professional advisers, or authorities where required by law or in connection with legal claims. We do not sell your personal data.
International Data Transfers
Where any of our service providers are located outside the United Kingdom or the European Economic Area, we will take appropriate steps to ensure that your personal data is protected in accordance with applicable data protection laws. This may include using standard contractual clauses or ensuring that the recipient operates in a country approved as providing an adequate level of data protection.
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including to provide services to you, meet our legal obligations, and resolve disputes. Typical retention periods include:
Booking and job records related to man and van services are usually retained for a period required for accounting and tax purposes.
Financial and invoicing records are retained for the period required by law for business and tax documentation.
Communications and correspondence may be retained for a reasonable period to manage queries, complaints or potential legal claims.
When personal data is no longer needed, we will securely delete or anonymise it.
Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction or damage. These measures include limiting access to personal data to those staff and service providers who need it to perform their duties, maintaining appropriate physical and electronic safeguards, and regularly reviewing our security procedures.
Your Data Protection Rights
Under data protection law, you have several rights in relation to your personal data processed by Man and a Van Canary Wharf. Subject to certain conditions and exemptions, these include:
Right of access. You can request confirmation that we process your personal data and obtain a copy of that data, along with information about how we use it.
Right to rectification. You can request that we correct any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected.
Right to restriction. You can ask us to restrict our processing of your personal data in certain situations, such as while we verify the accuracy of the data.
Right to data portability. You can request that we provide certain personal data to you or another organisation in a structured, commonly used and machine-readable format.
Right to object. You can object to processing based on our legitimate interests, including any direct marketing activities, and we will stop such processing unless we have compelling legitimate grounds or another lawful basis to continue.
Right to withdraw consent. Where we rely on consent to process your personal data, you have the right to withdraw that consent at any time.
Exercising Your Rights and Complaints
If you wish to exercise any of your data protection rights or have questions about how we handle your personal data, you can contact us using the usual contact methods displayed on our customer communications and website. We may need to verify your identity before we can act on your request. You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or how we process personal data. Any updates will be made available through our usual customer information channels, and the revised version will apply from the date it is published. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data when you use Man and a Van Canary Wharf services in the Canary Wharf area.
