These Terms and Conditions set out the basis on which our man and a van Canary Wharf service is provided. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any work. They are intended to create a clear understanding of the service, the responsibilities of both parties, and the limits that apply to each booking.

In these Terms, references to “we”, “us”, and “our” mean the provider of the Canary Wharf man and a van service. References to “you” and “your” mean the customer, business, or authorised representative making the booking. These Terms apply to all moving, transport, delivery, collection, loading, unloading, and related handling services supplied under a quotation or booking confirmation.

By placing a booking, you confirm that you are at least 18 years old and legally able to enter into a contract. You also confirm that the information you provide is true, complete, and accurate to the best of your knowledge. If the booking is made on behalf of another person or organisation, you warrant that you have authority to do so and that all relevant parties understand and accept these Terms.

Booking process

Bookings for our man and van in Canary Wharf are usually made after an enquiry and quotation. The quote may be based on distance, estimated time, size and weight of items, number of operators required, access conditions, parking limitations, and any additional services requested. A quote is not a fixed guarantee unless expressly stated as such in writing. If the information supplied changes before the service begins, we may revise the price or service specification accordingly.

To secure a booking, we may require confirmation by email, message, or another written record, together with a deposit or full payment where stated. A booking is only confirmed once we have accepted it and, where applicable, received cleared payment. We reserve the right to refuse or cancel any booking where there is a mismatch between the information provided and the actual job requirements, or where the work cannot reasonably be completed safely and lawfully.

It is your responsibility to ensure that access details, collection and delivery addresses, parking restrictions, lift access, stair access, and any special handling requirements are disclosed at the time of booking. Failure to provide accurate details may result in delays, additional charges, or cancellation of the service. We may also refuse to carry items that are prohibited, unsafe, excessively heavy, or unsuitable for the vehicle or crew assigned.

Payments

Unless otherwise agreed in writing, payment is due on the day of service or immediately upon completion. We may accept card payments, bank transfer, or another method specified at the time of booking. Any deposit paid may be non-refundable where stated, and any outstanding balance must be settled without set-off, deduction, or counterclaim unless required by law.

If the job exceeds the estimated time, requires extra handling, or involves additional stops, waiting time, or unforeseen complications, extra charges may apply. These charges may include but are not limited to parking costs, congestion-related fees where lawfully incurred, tolls, storage charges, additional labour, and the cost of any packaging materials supplied at your request. If we have to wait due to your late arrival, incomplete preparation, or access issues, we may charge a waiting fee.

We reserve the right to request payment in advance where the booking is large, urgent, outside standard service conditions, or otherwise higher risk. If payment is declined, delayed, disputed without reasonable basis, or not received, we may suspend or refuse the service and recover any reasonable costs incurred in attempting to carry out the booking. Interest and recovery charges may be applied to overdue sums in accordance with applicable law.

Cancellations and rescheduling

You may cancel or request to reschedule a booking by giving notice in writing. The amount refundable, if any, depends on the timing of the notice, whether a vehicle and crew have already been allocated, and whether costs have already been incurred. Where a booking is cancelled at short notice, a cancellation fee may apply to cover lost time, administrative costs, and any committed resources.

If you cancel after we have arrived at the collection point, or if access is not possible due to incorrect details, lack of clearance, no one being available to authorise the job, or unsafe conditions, we may treat the booking as cancelled by you and charge the full or partial service fee. If we must postpone due to weather, traffic disruption, vehicle breakdown, staff illness, or other circumstances beyond our reasonable control, we will aim to rearrange the service at the earliest reasonable opportunity.

We may cancel or suspend a booking where necessary for safety, legal compliance, suspected fraud, non-payment, abusive behaviour, or any other reasonable cause. In such cases, we will normally notify you as soon as practicable and may refund any sums due for services not performed, subject to deductions for work already completed and costs lawfully incurred. We are not responsible for losses caused by changes beyond our control or by your failure to meet the agreed conditions.

Service standards and customer responsibilities

You must ensure that all items are properly packed, labelled, and ready for transport unless packing has been expressly included in the service. Fragile items, electronics, artwork, mirrors, glass, and valuables should be declared in advance and protected appropriately. Where we assist with loading or unloading, we will use reasonable care, but the condition of poorly packed or unsuitable items remains your responsibility.

You are responsible for securing any necessary permissions, including building access, lift reservations, loading bay arrangements, parking permission, and any required notices to landlords, managing agents, or neighbours. If permits, access passes, or keys are required, they must be available at the agreed time. Any delay caused by missing permissions or inaccurate access information may lead to extra charges or non-completion of the service.

Our team may refuse to move items that are dangerous, illegal, unlawful to transport, contaminated, leaking, infested, or likely to cause injury or damage. This includes, without limitation, explosives, firearms, hazardous chemicals, live animals, perishable waste, and items restricted by law or by the policies of the vehicle operator or insurer. We may also refuse to handle any item that presents an unreasonable manual handling risk.

Liability

We will take reasonable care when carrying out the man and van service Canary Wharf, but our liability is limited in accordance with these Terms and applicable law. We are not liable for loss or damage arising from inaccurate information, inadequate packing, hidden defects, ordinary wear and tear, or events outside our reasonable control. This includes, where relevant, pre-existing damage to items or property that is not caused by our negligence.

Nothing in these Terms limits or excludes liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be limited or excluded. Subject to that, our total liability for any claim arising from a booking is limited to the amount paid or payable for the specific service giving rise to the claim, unless a different limit is required by law.

We are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity, loss of data, or loss of sentimental value. If you believe an item has been damaged or lost, you must notify us within a reasonable time and provide evidence of the issue, including photographs, inventory details, and any relevant documents. We may inspect the item or the location before deciding how to resolve the matter.

Waste regulations

Where the service includes disposal, clearance, or removal of unwanted items, all waste must be presented honestly and accurately described. We operate in line with UK waste regulations and will only transport, dispose of, or arrange disposal of waste in lawful ways. You must tell us in advance if any items may be classed as controlled, hazardous, electrical, recyclable, bulky, or commercial waste, as different handling rules may apply.

You must not use our Canary Wharf man and a van service to dispose of prohibited waste, fly-tip, or transfer responsibility for waste that has not been lawfully produced or stored. If we reasonably believe any load contains illegal, unsafe, or undeclared waste, we may refuse collection, isolate the items, or report the matter to the relevant authority where required. Any extra charges incurred because of misdescription or contamination may be charged to you.

When waste collection is agreed, you confirm that you are the owner of the waste or are authorised to arrange its removal, and that you have provided truthful information about its nature and origin. You remain responsible for ensuring that waste duty of care obligations are met, including the safe segregation of recyclable materials where appropriate. We may require evidence of origin, ownership, or other documents if needed to complete the service lawfully.

Insurance, damage handling, and claims

We may hold relevant insurance appropriate to the nature of the service, but insurance cover is not a guarantee against every loss. Any insurance position will depend on the circumstances, the nature of the item, the accuracy of the booking details, and compliance with these Terms. If you want specific cover for high-value items, you should declare them in advance and ask whether additional arrangements are available.

If damage occurs that may be linked to our handling, you must take reasonable steps to reduce further loss. This may include preserving packaging, photographing the damage, and retaining all affected items for inspection. You should not arrange repair or disposal before giving us a fair opportunity to review the matter, unless urgent action is needed for safety reasons or to prevent further loss.

Any claim should be made as soon as reasonably practicable after the event. We may ask for proof of value, evidence of ownership, and documentation showing the condition of the item before and after the service. If a claim is accepted, our remedy may be repair, replacement, refund, or another reasonable solution at our discretion, subject always to the limits in these Terms and any mandatory legal rights you may have.

Delay, force majeure, and operational changes

We aim to arrive within the scheduled time window, but arrival times are estimates and may be affected by traffic, road closures, weather, incidents, or other operational issues. We will use reasonable efforts to keep you informed of material delays. Delays do not automatically entitle you to compensation unless required by law or expressly agreed in writing.

We are not responsible for failure or delay in performance caused by events beyond our reasonable control, including severe weather, accidents, strikes, civil unrest, government restrictions, pandemics, fire, flood, theft, or breakdowns that could not reasonably have been prevented. Where such circumstances arise, we may suspend performance, reschedule, or cancel the booking without liability other than refunding prepaid sums for undelivered services, subject to lawful deductions.

We may change the means of transport, crew size, or route if reasonably necessary to complete the job safely and efficiently. Any variation will be made with consideration for the booked service and may result in a revised fee if the scope, time, or resources required change materially. If you do not accept a necessary variation, we may be unable to proceed.

General provisions

If any part of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force. No failure or delay by us in enforcing any right or remedy shall operate as a waiver of that right or remedy. Any waiver must be in writing and will apply only to the specific instance concerned.

We may update these Terms from time to time. The version in force at the time of your booking will apply to that booking unless a change is required by law. Your continued use of the service after any variation does not automatically waive any rights you may have under consumer law or other applicable legislation.

These Terms, together with the quotation, booking confirmation, and any written variations agreed by both parties, form the entire agreement between us and you in relation to the relevant service. Any prior discussions or understandings that are not included in those documents will not form part of the contract unless expressly agreed in writing.

Governing law

These Terms and Conditions are governed by the laws of England and Wales. Any dispute, claim, or matter arising out of or in connection with the service or these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, unless mandatory consumer law provides otherwise.

If you are a consumer, nothing in these Terms affects your statutory rights. If any provision is inconsistent with mandatory legal rights, those rights will take priority to the extent required. By proceeding with a booking for our man and a van Canary Wharf service, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Final acknowledgement When you confirm a booking, you accept that these Terms apply to the full extent permitted by law. Please ensure all booking details are correct, all items are declared honestly, and any special requirements are communicated in advance so that the service can be delivered safely, lawfully, and efficiently.